Changes Policy

FLEX RATE TICKETS

• The ticket is non-transferable.
• Date changes up to 24h before scheduled departure date.
• Change of dates will not be subject to a fee. However, any price increase that might be applicable to the new ticket shall be charged.
• No refunds will be issued if the rate of the new ticket is lower than the original.
• Reservations submitted for cancellation 7 days before sailing, full refund.
• Booking cancellations submitted between 4-6 days before sailing, 50% penalty.
• Booking cancellations submitted 3 days (72 hours) or less before the sailing date, no refund.
• Ferry reservations are valid to travel up to 1 year from the booking date. (Request 24h before the original travel date)
• Any passenger who does not board the vessel for any reason, beyond the Company´s control, shall not be entitled to a refund or date change.

BASIC RATE TICKETS, DAYTRIPS & OTHER PROMOTIONS:

• The ticket is non-transferable.
• Change of dates will be subject to a $75 fee per change plus any price increase.
• No refund or cancellation will be applied to Daytrips / Promocode Bookings or Basic Rate bookings
• No refunds will be issued if the rate is lower than the original.
• Ferry reservations are valid up to 1 year from the booking date.(request 24h before the original travel date)
• Any passenger who does not board the vessel for any reason, beyond the Company´s control, shall not be entitled to a refund or date change.

Check policy and conditions here: Conditions of use | Baleària Caribbean - Balearia Caribbean

Balearia Caribbean LTD is not responsible for any denied boarding due to failure to provide the proper travel documentation*

• Fill in the customer service form to request a date change : Submit a request – Balearia Caribbean 

Submit a request – Balearia Caribbean

Check here the cancellations policy:

*Balearia Caribbean LTD is not responsible for any denied boarding due to failure to provide the proper travel documentation*

CHANGES - CANCELLATIONS-REFUNDS

FLEX RATE TICKETS

• Reservations submitted for cancellation 7 days before sailing, full refund.
• Booking cancellations submitted between 4-6 days before sailing, 50% penalty.
• Booking cancellations submitted 3 days (72 hours) or less before the sailing date, no refund.
• Ferry reservations are valid to travel up to 1 year from the booking date.(request 24h before the original travel date)
• The ticket is non-transferable.
• Date changes up to 24h before scheduled departure date.
• Change of dates will not be subject to a fee. However, any price increase that might be applicable to the new ticket shall be charged.
• No refunds will be issued if the rate of the new ticket is lower than the original.
• The ticket is non-transferable.

BASIC RATE TICKETS, DAYTRIPS & OTHER PROMOTIONS:

• No refund or cancellation will be applied to Daytrips / Promocode Bookings or Basic Rate bookings
• No refunds will be issued if the rate is lower than the original.
• The ticket is non-transferable.
• Change of dates will be subject to a $75 fee per change plus any price increase.
• Ferry reservations are valid up to 1 year from the booking date.(request 24h before the original travel date)
• Any passenger who does not board the vessel for any reason, beyond the Company´s control, shall not be entitled to a refund or date change.

Fill in the customer service form to request cancellation :      Submit a request – Baleària (balearia.com)