Ticket is non-transferable according to our terms, conditions and ticket contract, that you can check here:
Only the Guest or Guests named on the Ticket will be allowed to sail on the vessel embarking on the date specified (the “Sailing Date”). The Ticket may not be sold, assigned or transferred.
You can make changes to the names listed on your reservation, but these changes can only be spelling corrections or adjustments due to misspelling. Passenger names cannot be changed under any circumstances.
CHANGES, CANCELLATIONS & REFUNDS
FLEX RATE TICKETS
- The ticket is non-transferable.
- Date changes up to 24h before scheduled departure date.
- Change of dates will not be subject to a fee. However, any price increase that might be applicable to the new ticket shall be charged.
- No refunds will be issued if the rate of the new ticket is lower than the original.
- Reservations submitted for cancellation 7 days before sailing, full refund.
- Booking cancellations submitted between 4-7 days before sailing, 50% penalty.
- Booking cancellations submitted 3 days (72 hours) or less before the sailing date, no refund.
- Ferry reservations are valid to travel up to 1 year from the booking date. (Request 24h before the original travel date)
-
Any passenger who does not board the vessel for any reason, beyond the Company´s control, shall not be entitled to a refund or date change.
BASIC RATE TICKETS, DAYTRIPS & OTHER PROMOTIONS:
- The ticket is non-transferable.
- Change of dates will be subject to a $75 fee per change plus any price increase.
- No refund or cancellation will be applied to Daytrips / Promocode Bookings or Basic Rate bookings
- No refunds will be issued if the rate is lower than the original.
- Ferry reservations are valid up to 1 year from the booking date.(request 24h before the original travel date)
- Any passenger who does not board the vessel for any reason, beyond the Company´s control, shall not be entitled to a refund or date change.