Check here the cancellations policy:
*Balearia Caribbean LTD is not responsible for any denied boarding due to failure to provide the proper travel documentation*
CHANGES - CANCELLATIONS-REFUNDS
FLEX RATE TICKETS
- Reservations submitted for cancellation 7 days before sailing, full refund.
- Booking cancellations submitted between 4-6 days before sailing, 50% penalty.
- Booking cancellations submitted 3 days (72 hours) or less before the sailing date, no refund.
- Ferry reservations are valid to travel up to 1 year from the booking date.(request 24h before the original travel date)
- The ticket is non-transferable.
- Date changes up to 24h before scheduled departure date.
- Change of dates will not be subject to a fee. However, any price increase that might be applicable to the new ticket shall be charged.
- No refunds will be issued if the rate of the new ticket is lower than the original.
- The ticket is non-transferable.
BASIC RATE TICKETS, DAYTRIPS & OTHER PROMOTIONS:
- No refund or cancellation will be applied to Daytrips / Promocode Bookings or Basic Rate bookings
- No refunds will be issued if the rate is lower than the original.
- The ticket is non-transferable.
- Change of dates will be subject to a $75 fee per change plus any price increase.
- Ferry reservations are valid up to 1 year from the booking date.(request 24h before the original travel date)
- Any passenger who does not board the vessel for any reason, beyond the Company´s control, shall not be entitled to a refund or date change.
Fill in the customer service form to request cancellation : Submit a request – Baleària (balearia.com)