ACCESSIBLE FERRY JOURNEY
The entire Baleària fleet is adapted for ADA passengers. All the company's ships have adapted seating and bathrooms, as well as special anchoring points for wheelchairs and equipped cabins. The ships also facilitate on-board access by people with reduced mobility. Baleària staff can likewise handle any special requirements on board.
We are determined to make your journey as convenient and enjoyable as possible for guests with disabilities, including:
- Priority check-in, boarding and departure
- Service animals are welcome onboard
- Upon request, a vessel orientation tour
ADDITIONAL ASSISTANCE
ASSISTANCE AT THE PIER
We offer boarding and departure assistance to guests in wheelchairs or with mobility disabilities. To request assistance at the pier, contact us 30 days prior to your cruise so that we may prioritize your assistance to go onboard. Wheelchair assistance for boarding is available from the check-in to the ferry. During peak times there may be a wait for assistance.
We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided to and from the pier.
SHIPBOARD ASSISTANCE
We will provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible.
ANY OTHER SPECIAL NEED
If you have another type of medical condition that has not been mentioned, please inquire how we might make reasonable accommodations to meet your specific needs. Please note that not all accommodations may be able to be provided. note that guests should be fit for travel. We do not require guests to travel with a companion; however, our personnel are not required to perform personal tasks.