Baleària Caribbean welcomes service dogs individually trained to do work or perform tasks for the benefit of a person with a disability on its vessels. Service dogs are not considered pets.
Baleària Caribbean also welcomes pets onboard (small cats and dogs) as long as they remain in cages or carriers in a designated area of the vessel.
Service animals and pets must present the necessary documentation for travel at the time of check-in.
Rules for Service Dogs Onboard
- Service dogs are permitted to accompany a guest with a disability in all public areas, including dining venues. While in public areas, service dogs must be on a leash, harness or other restraining device unless being tethered would interfere with the service dog’s work or your disability. In that case, you must maintain control of the dog through voice, signal or other effective controls. Due to health regulations, service dogs are not permitted in pools, whirlpools or spas.
- Care and supervision of the service dog is the sole responsibility of the owner. The ships are not required to provide food or care for the dog.
- Guests are responsible for the behavior or damage caused by their service dog. A cleaning fee may be charged to the guest's shipboard account.
- If the service dog's behavior creates a fundamental alteration or a direct threat to the safety of others, the dog may be denied boarding or removed from the ferry along with the owner at the guest’s expense. Examples include, growling, barking excessively, initiating unsolicited contact, biting other guests and/or crewmembers, sitting on furniture, eating from the table, etc.
All pets must have a Veterinary Health Certificate presented within 2 days of arrival in the Commonwealth of The Bahamas before a licensed veterinarian for an examination.
An import permit is required from the Ministry of Agriculture, Trade and Industry for all pets brought into the Commonwealth of The Bahamas.
All pets entering the United States must have an APHIS Form 7001 completed by a registered veterinarian.
You are responsible for ensuring compliance with these rules. Please make sure you have had the procedures for disembarking your service dog in your destination and your dog's documentation is correctly completed.
Please notify our Access Desk at the time of booking but no later than 3 days prior to sailing
Guests may bring a reasonable quantity of food and bowls for the dog onboard the ship.
If refrigerated space is needed, notify our Access Desk at time of booking but no later than 30 days prior to sailing.
Guests are responsible for obtaining all required documents for your service dog to depart the ship in any destination. A copy of these permits must be carried on the ship. The documentation and immunization requirements are established by government authorities and not required by Baleària Caribbean.
Please note requirements are subject to change without notice.
We request 72H in advance to Contact customer service : email@example.com or via our dedicated toll free number at (866) 699-6988 , provide your booking reference to include Service Dog in your booking.